Guest Experience Representative Job Description

                              Guest Experience Representatives

Event Services, LLC is always on the lookout for outgoing, motivated and friendly people to join our Guest Experience team. 

We aim to provide the ultimate experience for Rockies games, concerts and other special events held at Coors Field.   

If you feel this sounds like you, read on to find out more information about what it means to be a Guest Experience Representative. 

All new employees with Event Services are cross-trained in all aspects of ticket taking, ushering, interactives, VIP security and more at the beginning of employment.

                                             A Day in the Life

Each event day will begin at the entry gates, where you will check bags, take tickets and welcome our guests. As the event progresses you will have the opportunity to be re-deployed to assist in other areas of the ballpark. Over time, you'll gain experience working in a variety of assignments which will allow for additional opportunities in years to come.   

JOB RESPONSIBILITIES

• Greet guests throughout the ballpark including gates, seats, and premium area
• Check and scan tickets using our scanning devices
• Conduct bag searches for prohibited items
• Provide guests accurate directions and information
• Verify tickets in seating areas
• Proactively enforce ballpark policies, procedures, and guidelines for the safety of our guests

REQUIREMENTS:

• Friendly, outgoing, and self-motivated personality
• Positive attitude with a mindset for providing the ultimate guest experience
• Work schedule limited to Colorado Rockies home game schedule
• Minimum of 50% commitment for all positions (40 events) or all weekend games, higher commitment preferred
• Paid mandatory training classes both in-person and online will be conducted as needed
• Seasonal, part-time employment
• Salary range: $18.29/hour
• We provide accrued sick time, access to discounted tickets, discounts at Dugout stores, and other incentives for select games and events.